We do our very best to help customers when they need to return an item. Customer service is our first and foremost concern. However, there are a few items that are NON-RETURNABLE, except when due to defect. These items include:
We are happy to provide a refund, exchange or store credit on returnable items only. You MUST first submit a request for a Return Merchandise Authorization (RMA) number within [10 days] of the delivery of purchase (delivery is defined as the date the shipment was delivered by the carrier based on the carriers shipment tracking information), after 10 days, all sales are final. Returns must be received within [14 days] of the written request date. Return costs are the responsibility of the customer.
Follow these two steps to request an RMA number for returnable items only:
(1) Please complete the Return Request Form [here] to request an RMA number within 10 days (as outlined above). Returns without an RMA number will NOT be accepted.
(2) Please allow 24 hours to review your request. After approval, we will email you your assigned RMA number with further return instructions, including the return address.
RETURN SHIPPING FEES
Customers who refuse to accept delivery, or if the shipment is deemed undeliverable, a 25-40% restocking fee will be applied and customer will also be responsible for all postage and any other handling fees associated with the order.
Returned or exchanged merchandise due to manufacturer defect will receive a credit for the cost of shipping (if applicable) and will not be charged additional shipping for the exchange. Please contact us via email within 48 hours of receipt of damaged/defective merchandise.
CANCELLATIONS and MODIFIED ORDERS
Cancellations or modified orders must be submitted within the same day the order was placed. Submit your request in writing via our contact us page or contact us by phone. If the order has been shipped or production has begun we will not be able to cancel or modify the order.
For custom made orders, please check the "product description" for more information on it's cancellation policy. If you have any questions, please contact us.
Although we update our inventory on a regular basis, occasionally due to increased demand, availability may change quickly. We will notify you via email if this occurs to provide you with the opportunity to modify or cancel your order. Please be sure to provide a valid email address.
So Sweet Girl Boutique.com reserves the right to change this policy at any time.