Delivery & Return Information

 

Little Cottage Co. kits can be shipped nationwide via common carrier. When your shipment is delivered via common carrier, you will be required to have 2 people there to help unload.  

  • Once your order has been shipped you will receive tracking and trucking information.
  • After the shipment leaves our facility you should receive your order within 5-7 business days depending on your location, or unless otherwise specified.
  • Your shipment will arrive on a pallet (number of pallets will vary with size of building).  The truck driver will help remove the bands and wrapping on the pallet.  The 2 people will then be required to unload each panel piece by piece from the truck. When purchasing a playhouse kit, you can pay an additional fee to have your playhouse delivered with a liftgate.
  • Liftgate is ON LY available on Small Playhouse Kits. When purchasing liftgate option, the truck will pull up to the end of your driveway, and simply lift the pallet off the back of the truck and into the end of your driveway. When lift-gate is purchased you will only be required to have 1 person available to sign for the shipment.

Note:  Customer is responsible to note on bill of lading if there are damaged items. If items are damaged and it is noted on the bill of lading we require pictures to verify the damage and the panels. We reserve the right to determine the extent of damage, and whether it can be repaired or must be replaced. 

 

While returns cannot be accepted for this product, replacements and parts may be provided for damage or defects. Our Customer Service department will be pleased to assist you.

 

 

These delivery pictures are an example ONLY.  This is a delivery of a DIY Playhouse kit.  Delivery can vary.

 

 

 

 

Choose Little Cottage location in Millersburg, OH and save on shipping.  

This is a picture of a customer picking up a DIY Playhouse 14' x 21'.